HMRC tax error sees thousands overcharged on student loans

06 Oct 2023

An error in payroll software used by HMRC has caused thousands of individuals to overpay on their student loans.

The error saw £1.6 million taken from 16,000 workers between 2016 and 2023, totalling around £104 each. Those affected earn over £100,000 or operate as sole traders and claim benefits-in-kind.

According to HMRC, its payroll software should've automatically ignored benefits on which workers don't pay national insurance, but the software included them in student loan calculations by mistake.

HMRC stated that it is writing to graduates to inform them that they will be repaid via their student loan accounts and that a temporary solution has been put into place for the remainder of this tax year.

Around £20 billion is loaned per year to 1.5 million students in England. At the end of March, the value of outstanding loans was £206 billion.

Accessibility | Disclaimer | Terms of Business | Privacy | Help | Site map |

© 2025 Gibbons Mannington & Phipps LLP. All rights reserved.

We use cookies on this website, you can find more information about cookies here.

Gibbons Mannington & Phipps LLP, 20 Eversley Road, Bexhill-on-Sea, East Sussex TN40 1HE
Gibbons Mannington & Phipps LLP, 24 Landgate, Rye, East Sussex TN31 7LJ
Gibbons Mannington & Phipps LLP, 82 High Street, Tenterden, Kent TN30 6JG

GMP Audit Limited, 20 Eversley Road, Bexhill-on-Sea, East Sussex, TN40 1HE

Registered to carry out audit work in the UK and Ireland by the Institute of Chartered Accountants in England and Wales.
Details about our audit registration can be viewed at www.auditregister.org under reference number: C006045200

Company registered in England & Wales Number : 11309384

QuickbooksSage